Safety Center
EaseHere is built as a sanctuary, not a marketplace. Seekers are often exploring energy healing for the first time, and healers are offering their gift in good faith. This page explains how we protect both sides, and what to do if something doesn't feel right.
Our Code of Conduct
Every healer agrees to our Code of Conduct before their profile goes live. Its key promises to you:
- Touch only with your consent. Healers ask before any touch, offer a hands-off session, and stop the moment you say no.
- No medical claims. Healers never diagnose or promise outcomes. Energy healing complements medical care; it doesn't replace it.
- Your privacy is respected. What happens in a session stays between you and your healer.
- Payment stays on EaseHere. Healers never ask you to pay outside the platform. If one does, please don't send money, and report it to us.
How we keep the community safe
- Every healer profile is manually approved. An EaseHere admin reviews each submission before it goes live. When a healer shares a certificate, our team looks at it by hand and that practice shows “Trained in”. We do not independently verify professional certifications with schools or teachers, and other training is in the healer's own words.
- Reviews are human-moderated. A keyword scan holds reviews with abusive language for admin review before they land on a public profile.
- Crisis support is surfaced directly. If our AI matching detects a medical or mental health emergency, the session flow stops and emergency resources appear instead of healer suggestions.
Report a concern
If something happened during or after a session that felt unsafe, inappropriate, or misleading, we want to hear about it.
About a specific healer
Open the healer's profile and use the “Report a concern” option on their page. This attaches the report to the correct practitioner so our team can act quickly.
General safety concern
If it's not tied to a single session or healer, write to us directly. We read every safety report personally.
support@easehere.comIn an emergency
EaseHere is not an emergency service. If you or someone you know is in immediate danger, please contact your local emergency number right away (911 in the US, 112 in the EU, 999 in the UK). For mental health crises, the 988 Suicide & Crisis Lifeline (US) and Samaritans (UK/IE) are free and confidential.